MTN customers in Nigeria are groaning as service outage persists and they are unable to connect with loved ones and business associates in the country.
Straightnews reports that the customers were unable to use the mobile network operator’s call, data and SMS services.
“Emergency calls only” showed on the screen of MTN users our correspondent spoke with as of the time of filing this report at 04:30pm on Saturday.
The users told our correspondent that they started experiencing the outage around 2:30 p.m. on Saturday.
Some of the users, who also subscribed to other telecom service providers, have since switched over in the interim to link up with friends and family.
Meanwhile, some MTN users have gone on social media to lament their frustration.
@kessyl tweeted, “MTN network completely off in Abuja…What is happening please?”
@iamjudin1911 wrote, “Is this world coming to an end? I can’t make calls with MTN at the moment…better confess your sins before it’s too late.”
“Can anyone explain what is wrong with #MTN network?” @AjibolaJibsin asked.
Some of the users, who subscribed to other telecom service providers, had to switch over in the interim to link up with friends and family.
Despite MTN apology, the situation remains unchanged in Uyo, Akwa Ibom State uptill Monday.
”Dear Customer, Please accept our sincerest apologies for the difficulties you experienced on our network yesterday. Service has now been fully restored and the validity of your data bundle has been extended by 24hrs. ’We truly appreciate your patience and understanding,’’ MTN wrote.
MTN is the largest telecommunication provider in Nigeria with 77.35 million subscribers, according to latest industry statistics from the Nigerian Communications Commission.
It recently celebrated 20 years of operations in Nigeria.
